The Chair of the Council, or their delegated representative, will request a full report from the Head of School about the process followed to resolve the complaint.
The Chair, or their delegated representative, will inform the parent of the outcome of the appeal and will also offer a meeting if the parent remains dissatisfied.
The Chair’s judgement, or that of their delegated representative following the review of the process of resolution of the complaint by the Head of School, will be final.