It is the school’s aim to address concerns and resolve any complaints to the best of its ability. We hope that any parent/s will feel that their concerns have been fully and fairly considered and that a satisfactory outcome has been reached.
If a parent is dissatisfied with the outcome they should take the following action:
- At middle leadership level, contact the relevant Vice Principal;
- At Vice Principal level contact the Campus Principal;
- At Campus Principal level, refer the matter to the Head of School.
The final resolution of any complaint rests with the Head of School. If a parent wishes to appeal the process by which this final resolution was made, they should refer the matter to the Chair of the Council of Governors.
The Chair of the Council will review the process which led to this resolution by the Head of School. Any complaints received at Council level which have not followed the process outlined in this document will be referred back to the school leadership.