Parental complaints or concerns are treated in a confidential manner and with respect. Knowledge of the complaint or concern will be limited to the Principal and those directly involved. It is the school’s policy that complaints made by parents will not reflect adversely on their children in any way.
The Alice Smith School cannot, however, entirely rule out the need to make relevant third parties outside of the school aware of the complaint and the identity of those involved. This would only be likely to happen where, for example, a child’s safety and/or welfare was at risk or it became necessary to refer matters to the relevant authorities. The parent making the complaint would be fully informed.